We base on a worldwide standard of measuring customer satisfaction. Regardless of your branch you ask one single question: „How likely would you recommend our brand to a friend - from 0 to 10?”. We prepare and send polling e-mails for you, you just upload your logo, e-mail list and click 'play'.
A customer clicks response inside an email… and that’s it! It’s already tracked, no need to fill any forms. Additionally, half of customers leaves opinion. You'll get notified in a blink of an eye about your customer opinion and you can react to it right now.
Your score is calculated as the percentage of whose who answered 9 or 10 (brand promoters) minus percentage of whose who clicked 0-6 (brand detractors).